Política de reembolso

At JoeyStones.com, we’re committed to providing quality products and exceptional customer service. We understand that sometimes a purchase doesn’t go as planned, so we offer the following policy to help resolve concerns.

Non-Returnable Items

To maintain product quality and safety, most items are non-returnable. This includes, but is not limited to:

• Opened or used products
• Items marked as "Final Sale" or "Non-Returnable"
• Personalized or custom items

For the small selection of eligible products, you may request a return within 14 days of receipt. To be eligible, items must be:

1. Unused and in original packaging
2. Accompanied by the original receipt or proof of purchase

Refunds

If your item is eligible and approved for return, refunds will be processed to the original payment method within 10 business days. Please note:

• Shipping and handling fees are non-refundable
• A restocking fee of [50]% may apply